FAQs

1. What’s the delivery time for the car courtesy light?

Your order will be delivered in 7-15 business days after shipment, and we offer free shipping on all orders worldwide.

2. Is there a return and refund policy?

Yes, we provide a 30-day return & refund guarantee. If you are not satisfied with the product for any reason, you can apply for a return or refund within 30 days of receiving the item.

3. How to track my order status and shipping information?

Step 1: Click the tracking link: https://onefirestore.com/track-you-order/
Step 2: Enter your order number and the billing email you used during checkout, then click the “Track” button to view your order status and shipping details.

4. Where can I find my order number and tracking information?

You will receive an order confirmation email right after placing your order. This email contains your order number, order status, and the expected delivery date. Please check your inbox (and spam folder if needed) for this email.

5. Do I need an account to track my order?

No account is required! You can check your order status directly through the tracking link with your order number and billing email, without signing in.

6. Can the projection direction of the courtesy light be adjusted?

Absolutely. The projection direction of the courtesy light is manually adjustable—you can easily tweak it to your desired angle according to your car model and personal preference.

7. How to check if the courtesy light is compatible with my car?

It’s simple! First, check if there is an original light under your car door. Then confirm if your car’s model and manufacturing year match the year range specified on the product detail page. The courtesy light is only compatible if both conditions are met; installation is not possible if either condition is not satisfied.

8. What should I do if I have other questions about the product or my order?

If you need additional assistance with product compatibility, order tracking, returns, or any other issues, please contact us via email or WhatsApp—we will reply to you as soon as possible.